FAQs

 

Shipping USA

  • How many days does it take to get my order?

Domestic USA: Please allow 48 hours for us to prepare your order and 1-3 business days to receive.

 

  • Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

We ship our items to you via USPS. If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact. Please feel free to reach out to us with any questions about your order at alina@alinaespinal@gmail.com

  • What should I do if my product arrived in bad condition or it is not the product I ordered?

 Please contact us at alina@alinaespinal.com where we will review your case and give you an answer in the shortest possible time.

  • What should I do if the product I buy is damaged?

Please contact us at alina@alinaespinal.com where we will review your case and give you an answer in the shortest possible time.

 

WORLDWIDE SHIPPING

  • How many days does it take to get my order?

Domestic USA: Please allow 48 hours for us to prepare your order and 1-3 business days to receive.

 

  • Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

We ship our items to you via USPS . If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS Worldwide is your first line of contact. Please feel free to reach out to us with any questions about your order at alina@alinaespinal@gmail.com

  • What should I do if my product arrived in bad condition or it is not the product I ordered?

 Please contact us at alina@alinaespinal.com where we will review your case and give you an answer in the shortest possible time.

  • What should I do if the product I buy is damaged?

Please contact us at alina@alinaespinal.com where we will review your case and give you an answer in the shortest possible time.